I bought a Sony BDP-S350 Blu-ray player a few months ago and although it works perfectly in playing discs, I have never been able to connect it to the internet to update its software or get internet content. I was aware that it needed a software update to get the most of the latest Blu-ray discs with interactive web-based content, so this weekend I had a concerted effort at fixing the problem … and I succeeded. For anyone experiencing the same problem, and judging by my google search I’m not alone, here’s how I fixed it …
I connect the Blu-ray player to a wireless bridge (Buffalo Air Station Ethernet Converter), which in turn connects to my wireless router (Netgear RangeMax WPN824v2). This is a set up that works fine with every device I connect, never a problem getting an IP address and achieving connection … until the Sony Blu-ray that is! There is no obvious reason why the default settings (DHCP and DNS Server Auto Acquisition) shouldn’t work fine, but they just don’t. The solution is to use a static IP address. Here’s how I did it …
First, with the Blu-ray player menu on the TV, I scrolled to Setup>System Settings>System Information and made a note of the MAC address.
On my pc, I logged into the router manager (check your router user guide for guidance if necessary). I then reserved an IP address using the Lan IP Setup option; clicked Add and typed in a high number address that wouldn’t commonly be allocated (I used 192.168.1.99), the MAC address of the Blu-ray player and device name, e.g. BDP-S350. Make a note of the router IP address and Subnet Mask – these should be 192.168.1.1 and 255.255.255.0 respectively.
Back on the Blu-ray menu on the TV, I selected Setup>Network Settings> Internet Settings>IP Address Acquisition>Use Static IP Address. Then set the addresses, in my case …
IP Address: 192.168.001.099
Subnet Mask: 255.255.255.000
Default Gateway: 192.168.001.001
DNS Server (Primary): 192.168.001.001
I left DNS Server (Secondary) blank and all the other settings unchanged, scrolled down to Network Diagnostic and selected Start. Lo and behold it worked, returning a ‘Network connections are correct’ message for the first time since I got the machine.
I then selected Setup>Network Update and downloaded and installed the software update, following the instructions on screen.
I hope this is useful for anyone experiencing a similar issue. This worked for me, but your setup may be different and you adjust your network settings at your own risk!
Same story here — got the BDP-S350 months ago, gave up on the internet connection, then decided to try it again today. Got a Linksys WGA600n Gaming Adapter, after reading about it in all sorts of blu-ray and HDTV forums — “Easy set up!” “I just plugged it in!” And so on.
Of course in my case, it didn’t work out that way.
I stumbled on this at 4 a.m. (I keep weird hours), tried what you suggested, and it worked!
I’m not sure I even want to watch anything now — I’m tempted to just leave the “Network connections are correct” message up on the screen.
Thanks so much!
Glad it helped
Thank you for posting this fix! Other threads are just guesses. You should submit to Sony so they can add to their faq.
The same happened to me, and your instructions helped.
I even chatted with some Sony reps online and they had no idea of what I was talking about… your instructions did not perfectly fit my model and router but I was able to figure out what were the right addresses to use on the system.
thanks
Nice post, but this doesn’t always appear to make use of my router ip, any advice?
I have a different model, but this worked like a charm. Thanks.
Thank you so much! I have been searching for a fix to this, and yours worked perfectly! Thanks!
Thank you so much for posting this fix. I looked around the internet, and everyone was having the same problem and no one could give a definitive answer on how to go about fixing the issue.
I do have a question for you though….. do you know if a wireless bridge is necessary for this to work? I don’t have one on my system, and am wondering if this is the hindrance that’s been giving me issues. Thanks
I don’t think wireless bridge makes a difference. That was just how I had it set up. Since then I’ve changed my set up and the blu-ray player is now wired through a switch to powerline adapter and can still connect to internet ok for updates and content. Hope the fix works for you OK.
Thank you sir now i have to figure how to use netflix lol